This document explains the component parts that make up the full client email configuration, for the HighQ Publisher platform.
Email addresses and alert frequency
A Publisher instance has several email configuration properties that need to be defined:
Support email address
The support email address is a generic email address that enables users to get in touch with a client's internal support team.
For example: publishersupport@domain.com
Email alert frequency
Part of the Publisher user experience includes email notifications and alerts, based on the preferences that users have determined within their email preference page.
A user has several options in relation to how they receive these notifications: daily, weekly, fortnightly, monthly and quarterly or they can choose to receive none at all. You need to define a time for the daily email notifications to be sent and the day AND time for weekly, fortnightly, monthly and quarterly emails to be sent. This will be implemented in the backend by HighQ.
For example, you can set daily emails to be sent at 11 pm GMT; weekly emails to be sent Friday at 11 pm GMT and monthly emails to be sent on the 1st of every month at 11 pm GMT.
Email configuration and set-up scenarios
1. Use HighQ's servers to send emails
For example:
- HighQ handles all emails sent from your chosen email address, e.g. support@publisher.highq.com
- You may need to add one of the following IP address to its SPF records (select the address for your jurisdiction), so that mail is not quarantined for spoofing:
_aus._spf.highqsolutions.com v=spf1 ip4=175.45.119.206 ip4=175.45.121.238 -all
_can._spf.highqsolutions.com v=spf1 ip4=66.179.214.165 ip4=66.179.222.149 -all
_deu._spf.highqsolutions.com "v=spf1 ip4:89.202.65.133 ip4:217.79.208.133 ip4:217.79.208.142 -all"
_osh._spf.highqsolutions.com v=spf1 ip4=212.9.24.229 ip4=92.43.213.229 -all
_uae._spf.highqsolutions.com v=spf1 ip4=213.132.34.196 ip4=91.74.237.68 -all
_usa._spf.highqsolutions.com v=spf1 ip4=173.252.175.119 ip4=74.205.227.134 -all
_gbr._spf.highqsolutions.com v=spf1 ip4=213.212.88.254 ip4=213.212.125.154 ip4=213.212.110.122 -all
Check with your Client Success Manager if you are unsure which jurisdiction to use.
Additionally, you will need to add our mail gateways to the SPF record.
If the domain or subdomain (publisher.highq.com) is a CNAME record (for more information on CNAME, click here), which many of our clients use, you will also need to add a reference to another SPF record or the actual IP addresses of the mail gateways, within their respective hosting environments, and not the instance address itself.
The desired outcome can be achieved in one of two ways:
- The client adds the specific IPv4 addresses for the relevant mail gateways to their own SPF records
- The client adds an “include” reference into their own SPF record, which references a HighQ maintained SPF record that is relevant to the specific environment
2. Use your own servers to send emails
The HighQ Publisher application sends emails via client mail servers and HighQ requires the following server details:
MAIL SERVER ADDRESS OR IP
MAIL SERVER USERNAME
MAIL SERVER PASSWORD
Whichever you opt for, we recommend that you add our IP addresses to your SPF records, in case we need to revert to sending emails from the HighQ servers for any given reason, e.g. the sandbox site hosted on HighQ's servers might use the HighQ mail servers.
