Microsoft Teams and HighQ integration

As of version 5.5.4 we have introduced an integration between Microsoft Teams and HighQ. This new integration, once enabled, will give you the ability to interact with MS teams from within your HighQ instance.

This will allow the user to:

• View a presence indicator in a user's profile card
• Initiate a call with another user
• Initiate a chat with another user 

Please note that you can only make teams calls to users within the same organisation/tenant

Additionally, please ensure that a Microsoft Teams supported browser is used when linking your Teams and HighQ accounts

Enabling the integration

In order to enable the integration on your instance, first, you must contact HighQ Support in order to get the integration enabled. Once enabled, System administrators will be able to enable it within the System admin section. To access this option, navigate to your profile dropdown and click System admin:

The System admin screen will be displayed. Within the System admin screen, navigate to and click System settings, found in the left navigation panel:

The System settings screen will be displayed. Within the System settings screen, navigate to the bottom of the page to find a new Enable Microsoft teams drop down option:

Here, you can enable or disable the Microsoft teams integration and also toggle whether you want users to sign up to teams once they log into the instance with the integration newly enabled. This is shown with an announcement on the site:

Finally, the last check box will set the option to the default setting (NO).

Once you have enabled the Microsoft Teams integration, navigate to the bottom of the screen and click Save.

The Microsoft teams integration will now be enabled on your site.

Linking your HighQ and Microsoft Teams accounts

Once the Microsoft Teams integration has been enabled on your instance, you can now link your HighQ and MS Teams accounts. To do this, navigate to your profile drop down and click My profile:

Your profile screen will be displayed. Within your profile screen, click Edit profile:

You will now be editing your profile. Whilst editing your profile, you will see a new Microsoft teams option:

Click Connect. A pop-up will be displayed. (Please ensure you do not have pop-ups blocked):

Here, enter the details of the MS Teams account you wish to link to this HighQ account and click Next. Enter the accounts password and click Sign in.

You will be asked whether you want to stay signed in in order to reduce the amount of times you need to re-sign in. Click either No or Yes. Once you have selected either Yes or No, your instance will be linked to the MS teams account and your profile will now reflect that:

And here, you can now see which MS teams account is linked to your HighQ account, disconnect the account via Disconnect and set the default way that calls will be accepted; either in the Teams app or via the web.

Using MS Teams within HighQ

Once the MS Teams integration has been set up, you can now use MS teams within your instance. You can click your own profile to see your Teams status:

You can click another users profile (as long as they have a linked MS Teams account) and view their status; chat or call them:

Please note that if you attempt to chat or call via this method, you will be prompted to select to chat or call either through the browser, or the Teams app

If you click a user who does not have a MS Teams account set up, you will see the following error message:

As there is no data to be displayed.

Finally, when a MS Teams authorised user places an audio/video call to an end-user, it will be in the form of a meeting request.
It won’t be like a normal MS-Team audio/video call.

Please note that if the URL is changed in the Super admin section, the connection will be invalidated and re-authorisation must commence