11 Feb 2022
We wanted to share the great news that, starting mid-February, Thomson Reuters HighQ will be able to use Pendo, a third-party industry-leading tool, for collecting analytics about how our clients interact with HighQ. We will use this information to understand user behaviour so we can provide clients with a better user experience.
Pendo lets us add messaging and guidance to HighQ in the form of welcome tours, new user onboarding guides, and new features guides, as well as providing the ability to collect feedback directly from users on the platform. The messaging will focus on functionality of the product, guiding users through capabilities and offering tips and tricks on efficiency and advanced features.
Pendo only collects data about interactions with the application interface for the sole purpose of product improvements and functional purposes as set out in the Thomson Reuters Privacy Statement.
For more information or any questions please contact your Account Manager.
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