23 Jun 2022

HighQ Drive - Windows

Product Filter Collaborate
Product Area Filter HighQ Drive

HighQ Drive provides the ability for internal Collaborate users to synchronise files stored in team sites, to a location on their local computer and vice versa. Please contact your IT department to determine whether your firm will permit HighQ Drive to be installed.

Administrative access to your computer may be required in order to install HighQ Drive.  


Currently, the HighQ Drive application can be installed on Windows and Mac computers. Windows HighQ Drive can be installed on Windows versions 7, 8, 8.1 and 10 (32-bit and 64-bit). For Windows machines, the application also requires .NET 4.5.1 Framework although those prerequisites will automatically be installed if they are not found.  

Please note that Windows 8.1 and earlier releases are no longer supported.


The HighQ Drive application can be downloaded from the user's profile:

Click Install HighQ Drive and the HighQ Drive application will be downloaded to the local computer. On windows, double click on the downloaded file and follow the installation steps. 

HighQ Drive may be installed on multiple computers so that files may be synced across all of those computers, with files/folders in Collaborate acting as a hub.


HighQ Drive can be accessed from the system tray. Click on the arrow and the HighQ Drive icon is displayed: 

Click on the HighQ icon to access menu options:

Click Preferences... to display the Preferences screen:

Follow the following steps to configure HighQ Drive:

Step 1:  Enter the URL of the Collaborate Instance

Enter the URL of the instance of Collaborate that HighQ Drive will connect to within the Account tab and click Connect. (This will be different for each Collaborate instance.) The URL will include both the domain portion and the application name after the forward-slash. For example:


Step 2:  Enter your email address and password

On the next screen, enter your email address and password and click Log in (this step will be bypassed if Single Sign-On is enabled and applicable to the user):

If the user's password is changed in the future, it will not be necessary for the user to go through this process again.

Click Allow to give the app authorisation to access your account:

The tab will now show the full account name:

Step 3:  Optionally, Configure Drive Settings

HighQ Drive will have been fully configured and will begin syncing content.

In the General tab, users can change the folder location on the computer where files will be synced:

The default location is set as the HighQ Drive folder under the user's folder path.

There are a few other advanced settings (displayed on the Advanced tab), that most users will not need to configure.

Sync team site folders

Within the Preferences option, there is also a tab titled Site Folders. You can choose to sync folders from team sites (other than My files). To unsync any folder, uncheck it and then click Save.

Click Select to choose a team site from the dropdown options. Choose the required folder to be synced.

Using HighQ Drive

File Syncing Behavior

Once HighQ Drive has been installed and configured, it will begin to automatically sync files between a user's My files and the HighQ Drive location on their computer. Any of the following changes made in one location will be synced to the other:

  • Adding a file or folder
  • Deleting a file or folder
  • Moving a file or folder (within HighQ Drive)
  • Renaming a file or folder

These syncs will happen in realtime.

It is not possible to sync only certain files and folders in My files, instead all files and folders saved there will be synced from My files. 

As of June 2022, if you upload a file that already exists in the target folder, then the upload will follow site settings and either:

  • Create a duplicate copy of the file. 
  • Add a new version of the file. 

Or ask you for your preference (i.e. add new version or a new copy). 

HighQ Drive Interface

The HighQ Drive interface includes a number of features to make it easy to sync files and track the progress of syncing.

For example, click the HighQ Drive icon to reveal the menu, including some useful information:

This includes:

  • How much content has been synced and what percentage of the user's overall storage has been used.
  • Whether syncing is currently active or has been paused. To temporarily pause syncing, click Pause syncing.
  • Access to the list of recently changed (and recently synced files):

Click on the More Actions icon to see more options. For example, a user can:

  • Access the File Information page for that file on Collaborate by clicking View online
  • Share a link to the file using the Share link... option, which will display the following screen:

  • Access the HighQ Drive folder using the Open HighQ Drive folder... option
  • Access the user's My files or team sites space using the Visit HighQ Drive on the web option
  • Change the previously configured preferences

As of June 2022, you can share a file from any HighQ site, not only from My Files.

HighQ Drive Folder

When accessing the HighQ Drive folder,  all of the contents and whether each one has been synced already or has not yet been synced will be displayed to the user by adding a flag to the file icon for each file and folder:

The files with the green checkmark (as shown above) have already been synced, whereas the file with the blue circle flag has not yet been synced.

Certain files such as zero-byte files or files that a user does not have permission to update will not be synced and any file that cannot be synced will be shown with an exclamation point:

and the HighQ Drive icon may show with the same flag and a message, like:

Every time a file that is in the HighQ Drive folder is saved, a new version will be added to Collaborate, even if the file remains open within the application used to edit the file.

View metadata for a synchronised file

As of version 5.5, it is possible to view selected metadata in Windows File Explorer. 

Only general created/modified dates, like/comment count, favourite status, and task metadata is available.

To view metadata, open Windows File Explorer and select HighQ Drive in the left-hand column: 

Navigate to the file you are interested in: 

Right-click the file, select the HighQ Drive icon, then More info

The window shows the available metadata groups in the left-hand column. By default General metadata is shown: 

Select Versions in the left-hand column to show a summary of all saved versions of the document, including version number, added date, author and any notes added to a specific version: 

Select Audit History to show a summary of all changes made to the document, including the name of the person who made the changes, the nature of the change, the related action date and the originating IP address from where the action was executed: 

Select Tasks from the left-hand menu to view tasks and sub-tasks related to the document. Select any task from the list then Open sub-tasks at the bottom of the main window to show any available sub-tasks in a new window: 

The status of tasks shown in the main tasks window and the status of individual sub-tasks can be updated to reflect their progress: 

Click OK or Apply to save any changes.

Adding favourites in HighQ Drive

You can save files, folders and sites as favourites. Favourites are denoted by a small star added to the icon.

Right-click on the file, folder or site, select the HighQ Drive icon, then Add to Favourites

Quitting, Restarting and Uninstalling HighQ Drive

If necessary, HighQ Drive can be closed by clicking Quit HighQ Drive. To restart HighQ Drive, select it from the programs menu.

HighQ Drive can be fully uninstalled at any time using the standard method for uninstalling programs. For example, in Windows 7 navigate to Control Panel > Uninstall a Program.

Changing Instances

If a firm has multiple instances of Collaborate and a user has an account on each one, the user will be able to sync files to any instance using HighQ Drive, but HighQ Drive can only sync to one instance at a time. If the configuration of HighQ Drive is changed to point to a different instance later, any files already in the HighQ Drive folder will be deleted:

This will NOT cause the files in the previous instance's folders/files to be deleted.


Below we have listed all settings that, if enabled, will prevent the browse tab from displaying information:

For versions 5.3.0 and higher: 

  • If the Hide this site in HighQ Drive and Office Plugin checkbox within Site > Admin > Site settings > Security is selected
  • If the site is password protected via Site > Admin > Site settings > Security
  • If two-factor authentication is enabled on the site via Site > Admin > Site settings > Security
  • If the site has Terms and Conditions applied via Site > Admin > Site settings > Terms and Conditions
  • Any IP restricted sites via Site > Admin > Site settings > Security
  • If the site has Approvals or Document reviews enabled via Site > Admin > Module settings > Files
  • If the site has Check In / Check Out enabled via Site > Admin > Module settings > Files
  • If the site has DRM (Digital Rights Management) enabled via Site > Admin > Module settings > Files
  • If the files module is disabled on the site from Site > Admin > Site settings > Modules

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