Two factor authentication (2FA) adds the requirement to enter a passcode in order to access Collaborate.
Authentication with a linked app
When you log in and 2FA by linked app has been enabled, you can use an authenticator app on a mobile device to authenticate access to your site or instance.
The app can be paired and used for two-factor authentication; and can generate a passcode to allow access.
Pairing with an app
If you have not yet logged in, open a web browser on a computer. You need to perform four steps:
- Initiate log in through the browser.
- Download and open the app and log in.
- Receive an access request notification.
- Redirect to the logged-in view in the browser.
Log in with the browser on your computer
Go to your instance address and enter your username and password:
If you do not have access to a computer see Pairing without a computer.
Enter the six-digit passcode sent to your email address:
When you set up to factor authentication, you can choose a HighQ app (HighQ Drive or HighQ Stream), or a third-party 'other' app such as Google Authenticator, Microsoft Authenticator, or Twilio Authy:
This article describes the process if you chose to use a third-party app.
If you do not see this screen, your system or site admin may have restricted your configuration to a third-party app. Setup will skip directly to the QR code screen (below).
Mobile authenticator app
When you log in and 2FA by authenticator app has been enabled, a QR code is displayed after you log in for the first time.
You should install an app (for example, from the Play Store or App Store) before logging in.
You MUST keep this app on your device and use it each time you log in (unless you have chosen to trust a device). If you uninstall the app or change devices, you will have ask a System Admin to reset your account's 2FA settings and you must re-scan the QR code as if using 2FA for the first time.
These instructions use Google authenticator as an example; other apps (for example, Microsoft authenticator or Cisco Duo) function in a similar manner.
Open Google Authenticator on your mobile device.
Read the introduction, then at the Add an account prompt choose Scan a barcode.
Scan the QR code displayed on the screen:
A time-limited 6-digit passcode is shown in the app; you must enter the code on the Passcode verification page in your browser before the code changes.
