This how-to guide explains how to activate a new Thomson Reuters account and log in to Collaborate.
Thomson Reuters account
From March 2023, users on a new Collaborate instance benefit from a Thomson Reuters account. For more information, please contact your HighQ representative.
Users on instances created before March 2023 use a HighQ Collaborate account.
Users requiring a Publisher account can find out how to register and log in here.
Thomson Reuters accounts enable users to have a seamless authentication process between Thomson Reuters products in a secure, consistent, and connected way.
Thomson Reuters accounts use Customer Identity and Access Management (CIAM) principles to integrate with SSO identity providers.
Please note that we can offer integration with any identity provider (SSO) that uses SAML and OIDC protocols.
Activating a new account
Before you can access your Thomson Reuters account, a system admin must register a user in User admin using your name and email address and then send an invite.
This invitation is sent directly to the inbox of your registered email account.
Responding to a site invitation
When your Thomson Reuters account is first created, you receive an email that contains a link to accept the invitation.
The invite will address you with the name entered when the admin registered your email address.
The content of the email depends on if your organisation has configured single-sign-on (SSO) with your domain.
Configured for SSO:
There is no First time user note.
To accept the invitation and activate your account, click Accept invite.
Continue to Activating your account with SSO.
Not configured for SSO:
There is a First time user note
To accept the invitation and activate your account, click Accept invite.
Continue to Activating your account without SSO.
Passwords are never sent via email or otherwise. You set your password when you activate your account.
Changing an email address
You cannot change an email address used by a Thomson Reuters account in HighQ admin settings.
Activating your account
After you click on Accept invite, the Welcome to Collaborate screen is displayed in the browser for the site that was configured by the admin.
This screen may be branded for your organisation's instance.
Enter your email address and click Continue.
This is the same address used to receive your invite.
Activating with an existing SSO account ('Federated domain')
If the site uses an SSO (single sign-on) provider, the SSO sign-in screen opens:
This step uses the single sign-on provider chosen by your organisation. The sign-in screen will vary
Enter your account username and password, then click Sign in (or the equivalent used by your SSO provider).
Your browser opens the site and you may navigate and use the site as configured by your organisation. We recommend you edit your profile.
Activating your account without SSO
After you click on Accept invite, the Welcome to Collaborate screen is displayed in the browser for the site that was configured by the admin.
This screen may be branded for your organisation's instance.
Enter your email address and click Continue.
This is the same address used to receive your invite.
If your organisation has not configured single-sign-on (SSO) with your domain the Thomson Reuters Sign in screen opens:
Click Reset your password to send a password reset link to your email account.
Check your email, and click the Change password link:
Change your password
Enter your chosen password for your Thomson Reuters account in the Change your password window, then confirm the password.
The password must conform to some restrictions for security:
- At least eight characters
- And at least three of the four conditions:
- Lower case letters
- Upper case letters
- Numbers
- Special characters
Click Change password, then Back to sign-in in the confirmation message.
Your account is now active, with your chosen password. You may now sign into your site.
Enter your account email and password:
Your browser opens the site and you may navigate and use the site as configured by your organisation. We recommend you edit your profile.
Edit your profile and account settings
Click on the profile button in the top-right corner to edit your profile and see your account settings.
Note that your authentication settings are set by your single sign-on provider.
Logging in
You can use your Thomson Reuters account to log in to any Thomson Reuters site, as long as you have received an invitation.
In the future, when you receive an invitation to another Thomson Reuters application, site, or otherwise wish to access Collaborate, you must use the Please click here to login link in the invitation email.
If you have set up access from the invitation email, you are able to sign in with your Thomson Reuters credentials.
If you have already logged in to any Thomson Reuters site, then you are automatically logged in to other Thomson Reuters sites, as long as you have an active account on that site.
A System Administrator can set up two factor authentication for some or all accounts that access a site. Instructions on logging in are here.
Resetting your password
If you cannot remember your password or have been locked out of your account, click Reset your password.
If you fail to log in ten times in a row, your account will be locked and you will not be able to login, even with your correct password
You receive a message after your third failed login attempt:
Reset your password to unlock access to your account. If necessary, a system administrator can unlock an account that has been locked.
Logging in and changing your password
When loading your instance URL, you see your company's login page. For example:
Please note that if your email domain is included in federated domains, you are redirected to your organisation's chosen SSO setup.
And once you enter your email, depending on your email domain:
- You are sent to your company's SSO login page, OR
- You are sent to the Thomson Reuters account log-in page
This section shows the Thomson Reuters account log in:
You can either enter your password and click Sign in to sign in, where you can continue using Thomson Reuters products as normal, or click Reset your password to reset your password:
Enter your email address and click Send link. Alternatively, click Back to sign-in to return to the sign-in screen.
Click Send link to see the following screen:
If the link does not arrive, or it has timed out, click Resend link. You will receive the following email:
Click Change password. The Change password screen is displayed:
Enter and confirm your new password, then click Change password.
Please note that there are certain rules to follow when changing your password:
Please note that these password requirements follow the standard best practice
Once you have clicked Change password, you will see the following confirmation message:
You receive the following email, confirming the change of details:
Click Back to sign-in to return to the Sign in screen and log in with your new details.
Changing your password while logged in
You can change your password while you are logged in. Navigate to your profile drop-down menu and click Settings:
The Settings screen is displayed. Navigate to My authentication settings > System password:
Click Change. The following screen is displayed:
Where you can follow the reset your password process.
Multi-factor Authentication
To manage multi-factor authentication, navigate to your profile drop-down menu and click Settings:
The Settings screen is displayed. Navigate to My Authentication settings > Multi-factor Authentication:
Click Continue; the Manage two-step verification screen opens:
You can manage multiple methods for two-step verification in Set up two-factor authentication for your Thomson Reuters Account.
This provides information on how to set up authentication with:
- An app, such as Auth0 Guardian
- You can also get help if you are unable to scan the provided QR code
- text message
- phone call
- security key
- email
- biometrics
Managing profile and security details
After you have managed your two-step authentication, click Back to account:
In Manage account you can:
Manage your security details
Please note that although you can change your Thomson Reuters email address, we do not recommend this as doing so will prevent you from accessing your Collaborate instances
Additionally, click Change password to change your password.
Profile details
Click Edit profile to change your profile details; you can edit your First name, Last name and default language:
Click Save to save your changes.
